INSMART LifePrivacy Policy
Our Privacy Policy was updated on June 16, 2023, and will be effective on December 8 , 2023 .
Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any questions.
introduction
INSMART Life App takes your personal information very seriously and gives you control over it. We use strong encryption technology to protect your privacy and develop strict policies to manage all data. When you visit INSMART Life App, or before using the services we provide, you need to agree to the provisions of this policy on how we collect, use, store and share your relevant information. If you do not agree with anything in this Privacy Policy, please immediately stop using or accessing our products and services. If you have any questions about this policy, you can contact us by email ( support@insmart.ink ).
about Us
INSMART Life App is operated by BAICHEN DIGITS TECHNOLOGY (HONG KONG) LIMITED
The key points of this privacy policy are as follows:
i. We will explain the types of your personal information we collect and its corresponding uses one by one so that you can understand the specific categories, reasons for use and collection methods of the specific personal information we collect for a specific function.
ii. When you use some functions, we will collect some of your information after obtaining your consent, unless it is necessary to collect it in accordance with relevant laws and regulations. Refusal to provide this information will only prevent you from using the relevant specific functions, but it will not affect You use other functions of INSMART Life App normally.
iii. Currently, INSMART Life App will not actively share or transfer your personal information to third parties outside of INSMART Life App. If there is other sharing or transfer of your personal information or you need us to share or transfer your personal information to INSMART Life In the case of a third party outside the App, we will directly or confirm that the third party obtains your express consent for the above behavior. In addition, we will conduct a risk assessment on the behavior of providing information to external parties.
iv. Currently, INSMART Life App will not actively obtain your personal information from third parties outside INSMART Life App. If we need to obtain your personal information indirectly from a third party for business development in the future, we will make it clear to you the source, type and scope of use of your personal information before obtaining it. If the personal information processing activities required by INSMART Life App to conduct business exceed your Within the scope of authorization and consent when providing personal information to third parties, we will obtain your express consent before processing your personal information; in addition, we will also strictly abide by relevant laws and regulations and require third parties to Ensure the legality of the information provided.
v. You can access, correct, and delete your personal information through the channels listed in these guidelines, and you can also withdraw your consent, cancel your account, complain and report, and set privacy functions.
vi.Use the HealthKit framework
If you want to know more detailed information, please read the corresponding chapters according to the following index:
1. How we collect and use your information
2. How we use cookies and similar technologies
3. How to update, change, export, and delete your information
4. How we protect your personal information
5. How we process personal information provided by minors
6. How we share, transfer and publicly disclose your personal information
7. Storage of information
8. Third-party service providers
9. Updates to this policy
10. Scope of application
11. How to contact us
1. How do we collect and use your information?
1. How do we collect your information?
When we provide services, we may collect, store and use the following information:
1.1 Information you provide
1.1.1 When you register an account or use our services, you provide us with information that can be used to identify the user's personal identity, such as nickname, email and other information, or other data where we can legitimately find such information through links . If you want to take full advantage of the various sharing features we offer, you may also want to create a publicly visible profile, which may include your nickname and photo.
1.1.2 Shared information you provide to other parties through our services, and information you upload, submit, store, send or receive when using our services.
1.2 Information we obtain when you use the service
1.2.1 Device information
We will receive and record information related to the device you use, such as your device model, operating system version information, device settings, mobile device version, device identification code, and screen, based on your specific permissions for software installation and/or use authorization. Software and hardware feature information such as metering rate, device environment, and information related to the location of the device, such as GPS location and WLAN access point and Bluetooth information that can provide relevant information. If you refuse to grant us the corresponding permissions during installation and/or use, we will not record your corresponding information above.
1.2.2 Log information
A. Device or software information, such as configuration information provided by your mobile device, web browser or other programs used to access our services, the version and device identification code used by your mobile device;
B. Information searched or browsed when using our services, such as the web search terms you use, the URL addresses of social media pages you visit, and other information and content details you browse or request when using our services;
1.2.3 Pictures in the device, etc.
In order to provide you with a comprehensive experience, with your authorization, our client will encrypt the videos and pictures you actively upload and upload them to the server for storage; it may extract the software name and version number in your device and upload them through encryption to the server for processing and storage. At the same time, you can also refuse/cancel this permission at any time through relevant function settings. Refusing to provide this permission will only prevent you from using the above functions, but it will not affect the normal use of other functions and services of INSMART Life APP; but after you cancel the authorization, we will no longer collect this information, and we will no longer be able to provide you with the above functions. Corresponding services; but unless you delete your information in accordance with the provisions of the law, your cancellation will not affect our storage or processing of information based on your previous authorization.
1.2.4 Take photos and videos
When you use the function of taking photos and videos, we will access the relevant permissions of your device camera and collect the information you provide based on the pictures and videos uploaded to us after taking the photos. If you refuse to provide permissions and content, it will only prevent you from using this function, but it will not affect your normal use of other functions of INSMART Life APP. At the same time, you can also cancel this permission at any time through relevant function settings. When you cancel this authorization, we will no longer collect this information, and we will no longer be able to provide you with the above-mentioned corresponding services; but unless you delete your information in accordance with the provisions of the law, your cancellation will not affect us Processing and storage of information based on your previous authorization.
1.2.5 Location information
You can authorize the device positioning function to be turned on and use the related services we provide based on location. Of course, you already have related hardware devices (whether they are INSMART Life brand or not) and want to record the information (including but not limited to weight, BMI, etc.) recorded by the hardware products. The personal information and personal body data that have been agreed to be uploaded) are synchronized to the INSMART Life App, which can be achieved by turning on the Bluetooth function. If you refuse to turn it on, it will only prevent you from using this feature, but it will not affect your normal use of other features of INSMART Life . At the same time, you can also cancel this permission at any time through relevant function settings. But when you cancel this authorization, we will no longer collect this information, and we will no longer be able to provide you with the above-mentioned corresponding services; but unless you delete your information in accordance with the provisions of the law, your cancellation will not affect We process and store information based on your previous authorization.
1.2.6 Bluetooth
If you already have related hardware devices (whether they are INSMART Life brand or not) and want to synchronize the information recorded by the hardware products (including but not limited to weight, BMI, and other personal information and personal body data that you have agreed to upload) to the INSMART Life App, This can be achieved by turning on the Bluetooth function. If you refuse to turn it on, it will only prevent you from using this feature, but it will not affect your normal use of other features of INSMART Life . At the same time, you can also cancel this permission at any time through relevant function settings. But when you cancel this authorization, we will no longer collect this information, and we will no longer be able to provide you with the above-mentioned corresponding services; but unless you delete your information in accordance with the provisions of the law, your cancellation will not affect We process and store information based on your previous authorization.
1.2.7 Non-personal information
We may also collect other information that cannot identify a specific individual and is not personal information according to applicable local laws, such as statistical data generated when you use specific services, such as anonymous device-related information, daily activity events, page visit events, and page visit duration. Events, session events; network monitoring data such as request duration, number of requests and error requests, etc.; and application crash events. The purpose of collecting this information is to improve the services we provide to you. The type and amount of information collected depends on how you use our products or services.
We collect information such as unique device identifiers, device model numbers, system version numbers, and other information related to your activities on our websites or mobile applications. We aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products or services are of most interest to them. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we combine non-personal information with personal information, such information will be treated as personal information during the period of combination.
2. How we use your information
The purpose of collecting personal information is to provide you with products or services and to ensure that we comply with applicable relevant laws, regulations and other normative documents. We may use the information collected above for the following purposes:
2.1 Provide, process, maintain, improve, and develop our products or services to you;
2.2 When we provide services, it is used for identity verification, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;
2.3 Internal purposes, such as data analysis, research and development of statistical information related to the use of our products or services to better improve our products or services;
2.4 Help us design new services and improve our existing services;
2.5 Perform software verification and upgrade services;
2.6 When providing specific services in response to special requests from users, information needs to be provided to our affiliates, third parties or other users;
2.7 Other situations that do not violate any mandatory laws and regulations;
2.8 Allow you to participate in surveys about our products and services;
2.9 Store and maintain information related to you for our business operations (such as business statistics) or to fulfill legal obligations;
2.10 Other purposes with your consent.
2.11 App will synchronize data to HealthKit (only supports iOS 8 and above, synchronized data includes: height and body mass index, body fat rate, weight).
2. How we use cookies and similar technologies
Cookies are small files containing a string of characters that are sent to your computer when you visit a website. Cookies allow the website to recognize your browser when you visit it again. Cookies can also store user preferences and other information. You can reset your browser to refuse all cookies, or to indicate when a cookie is being sent. But without cookies, some website features or services may not work properly.
Cookies and similar technologies are commonly used on the Internet. When you use INSMART Life App related services, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect and store information when you access and use INSMART Life App. We treat information collected through cookies and other technologies as non-personal information. However, if local law considers Internet Protocol (IP) addresses or similar identifiers to be personal information, we will also treat such identifiers as personal information. We use cookies and similar technologies mainly to achieve the following functions or services:
1. Ensure the safe and efficient operation of products and services
We may set cookies or anonymous identifiers for authentication and security, so that we can confirm whether you are safely logging into the service or whether you have encountered illegal activities such as theft or fraud. These technologies will also help us improve service efficiency and improve login and response speeds.
2. Help you get an easier access experience
Using this kind of technology can help you save the steps and processes of repeatedly filling in personal information and entering search content, such as implementing a one-click login process and recording search history.
4. Log files
Like most websites, we collect certain information and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not correlate automatically collected log data with other information we collect.
5. Mobile analytics
In some mobile applications, we use mobile analytics software to better understand how our mobile software functions on your phone. This software may log information such as how often you use the application, events that occur within the application, cumulative usage, performance data and the location of application crashes. We do not associate the information stored within the analytics software with any personal information you submit within the mobile application.
6. Local Storage - HTML5/Flash
We use Local Storage Objects (LSO), such as HTML5 or Flash, to store content. Third parties that work with us to provide certain features on the INSMART Life App or to serve ads based on your browsing behavior will also collect and store relevant information through HTML5 or Flash cookies. Various browsers provide their own management tools to delete HTML5 local storage objects.
7. clipboard
We use the mobile phone clipboard function to collect user source information by reading specific information related to INSMART Life App to facilitate statistics and content recommendations. We do not associate the information we collect with any personal information you submit within the mobile application.
More detailed examples of how we use your information, which may include personal information, are provided below:
Log in to use INSMART Life App products or services; create and maintain your INSMART Life App account. The personal information you provide when you create an INSMART Life App account through the website or mobile device can be used to establish your personal INSMART Life App account and profile; when using INSMART Life App services, we or third-party service providers and business partners (more Please see "How We Share, Transfer and Publicly Disclose Your Personal Information" below for more details) may use location information to provide you with services and provide a better user experience based on accurate location. You can change this in settings at any time. Turn off INSMART Life App location services; improve user experience. Certain opt-in features, such as the User Experience Program, allow us to analyze data on how users use their phones and INSMART Life App services to improve the user experience, such as sending crash reports. At the same time, with the authorization of a third party (who is also the data controller of your personal information - see "How we share, transfer and publicly disclose your personal information" below for more details).
1. We promise
1.1 Your personal information will not be sold to any third party at any time or under any circumstances, and we will only use the information obtained under this Agreement to the extent permitted by law. We will formulate strict policies to protect your personal information and will not disclose your information to the public or provide it to third parties unless we obtain your authorization in advance or as otherwise provided in this statement.
2. If you are using an Apple phone, in order to calculate training consumption, with your authorization, we will receive and send your exercise data from Apple's HeathKit. To simplify your input process, we read your weight data from HeathKit. At the same time, the training data you generate in INSMART Life App will be synchronized with Apple's HeathKit. Any information obtained through the use of HeathKit, such as weight and heart rate data, will not be shared or sold to any third party, including advertisers and other agencies. We will not use HeathKit information for marketing, advertising and similar services.
3. The third-party services in the INSMART Life App service are provided by external third-party entities, and the INSMART Life App cannot obtain the information generated when you use such third-party services. However, if you have expressly consented to the third party obtaining your geographical location information, the third party will obtain your terminal geographical location information through the INSMART Life App interface. This information is sensitive information. Refusing to provide this information will only prevent you from using the above third-party services, but it will not affect your normal use of the INSMART Life App.
In addition, in accordance with relevant laws, regulations and national standards, we may collect and use your relevant personal information without seeking your authorization and consent in the following circumstances:
4.1 Directly related to national security, national defense security and other national interests; directly related to public security, public health, public knowledge and other major public interests;
4.2 Directly related to criminal investigation, prosecution, trial and judgment execution;
4.3 To protect your or other individuals’ life, property, reputation and other major legitimate rights and interests but it is difficult to obtain your consent;
4.4 The personal information collected is disclosed to the public by you yourself;
4.5 Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
4.6 Necessary to conclude and perform a contract at your request;
4.7 Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;
4.8 Necessary to carry out legitimate news reporting;
4.9 When it is necessary to carry out statistical or academic research in the public interest, and when providing the results of academic research or description to external parties, the personal information contained in the results will be de-identified;
4.10 Transfer to complete a merger, spin-off, acquisition or asset transfer;
4.11 Other situations stipulated by laws and regulations.
Please understand that the functions and services we provide you are constantly updated and developed. If a function or service is not in the above description and your information is collected, we will use page prompts, interactive processes, website announcements, etc. The content, scope and purpose of information collection will be explained to you separately to obtain your consent.
Please note that currently INSMART Life App will not actively obtain your personal information from third parties outside INSMART Life App. If we need to obtain your personal information indirectly from a third party for business development in the future, we will make it clear to you the source, type and scope of use of your personal information before obtaining it. If the personal information processing activities required by INSMART Life App to conduct business exceed your original Regarding the scope of authorization and consent when providing personal information to third parties, we will obtain your express consent before processing your personal information; in addition, we will also strictly abide by relevant laws and regulations and require third-party guarantees The legality of the information it provides.
5. We will not provide your sensitive personal information to anyone unless you agree.
6. Anonymization of personal information
After collecting your personal information, we will promptly anonymize the data through technical means. On the premise of not disclosing your personal information, INSMART Life App has the right to mine, analyze and utilize the anonymized user database (including commercial use), and has the right to make statistics on product/service usage and communicate with the public/ Third parties share desensitized statistical information.
3. How to query, update, change, export, and delete your information
Under the laws of certain jurisdictions:
1. When you use our products and services, you can manage your personal information at any time, such as your personal account registration information.
2. Through the design of the interactive interface, we provide you with a channel to access, query, and correct relevant personal information on your own. You can set it up in the following ways:
2.2.1 You can access and correct your personal information through "My" - "Personal Information", including avatar, nickname, gender, and birthday.
3. You can delete your content or personal information from your INSMART Life App account, or ask us to delete or modify the information. For example, if you want to delete your personal account, you can contact us by email ( support@insmart.ink ) and make a request. We will contact you within 15 working days after receiving your request and complete verification and processing.
4. In some cases, we will retain data for a limited period of time for legal purposes or legitimate business needs. We will do our best to ensure that INSMART Life 's services protect information from accidental or malicious deletion. Therefore, if you delete something, we may delete copies from our active and backup systems within 15 business days.
5. You can back up the content under your personal account at any time or use it for non- INSMART Life App services. You can contact us via email ( support@insmart.ink ) and make your request.
6. Withdrawal of consent
You may withdraw consent previously granted to us for a specific purpose by submitting a request, including the collection, use and/or disclosure of your personal information in our possession or control. Depending on the specific service you use, you can consult via email ( support@insmart.ink ) to perform related operations. We will process your request within a reasonable time after you make the request and will no longer collect, use and/or disclose your personal information in accordance with your request.
Depending on the scope of your withdrawal of consent, it may result in you being unable to continue to enjoy the products or services of INSMART Life App. However, your decision to withdraw your consent or authorization will not affect the effectiveness of our previous personal information processing activities based on your consent.
7. Cancel service or account
If you want to cancel a specific product or service, you can cancel your account through "My" - "Account Management" - "Cancel Account". When you cancel your account, we will delete your personal information.
If you wish to cancel your INSMART Life App account, please proceed with caution as canceling your INSMART Life App account will prevent you from using all INSMART Life App products or services. When you log in to INSMART Life App through a third-party account, you need to apply to the third party to cancel your account.
4. How we protect your personal information
(1) We have used security protection measures that comply with industry standards to protect the personal information you provide and prevent data from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably feasible measures to protect your personal information. We will use trusted protection mechanisms to prevent data from being maliciously attacked; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to strengthen employees' importance in protecting personal information. understanding of sex.
(2) We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.
(3) We will take measures to ensure the security of your information, but please understand that due to technical limitations and various possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% information security. Safety. The system and communication network you use to access INSMART Life App may have problems due to factors beyond the control of INSMART Life App. Therefore, you should take active measures to protect the security of your personal information, such as using complex passwords, changing passwords regularly, and not disclosing your account password and other personal information to others.
(4) The Internet environment is not 100% safe, and we will try our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal liability.
(5) After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and the measures you can take to prevent and control your own information. Recommendations for reducing risks, remedial measures for you, and more. We will promptly notify you of the incident-related information through emails, letters, phone calls, push notifications, etc. When it is difficult to inform the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
5. How we process personal information provided by minors
1. We regard anyone under the age of 18 as a minor, and we attach great importance to the protection of minors' information. In e-commerce activities, we presume that you have the appropriate civil capacity. If you are a minor, we ask that you please read this Privacy Policy carefully under the supervision and guidance of your parents or guardians, and use our services or provide information to us with the consent of your parents or guardians.
2. For the collection of personal information of minors using our products or services with the consent of their parents or guardians, we will only obtain the consent of the guardian to the extent permitted by law, or in accordance with local laws, or to protect the minors. and use or disclose personal data about minors.
3. We believe that it is the responsibility of parents or guardians to supervise their children's use of our products or services. We do not provide services directly to children, nor do we use children's personal information for marketing purposes. If you are a parent or guardian of a minor, and you have questions about the personal information of the minor under your custody, or think that the minor has submitted personal information to INSMART Life App, please go through Section 10 of this Privacy Policy. Contact us using the contact information published in this article.
6. How we share, transfer and publicly disclose your personal information
1. Share
We do not sell any personal information to third parties.
We may sometimes share your personal information with third parties to provide or improve our products or services, including to provide products or services in response to your requests. If you no longer want us to share this information, please contact us by email ( support@insmart.ink ).
1.1 Sharing you actively choose
With your explicit consent or active choice, share information within the scope of your authorization/request with third parties designated by you.
1.2 Sharing information with our affiliates
When accessing third-party services, we may access third-party SDK services and share some of your information we collect in accordance with this policy with such third-party service providers in order to improve better customer service and user experience.
Currently, the third-party service providers we access mainly include the following types:
1. Used to obtain device location permissions, collect device information and log information, etc. with your consent;
2. Used to optimize product performance, including improving hardware distribution capabilities, reducing server costs, functional hot repair, etc.;
3. Used for account security and product reinforcement related services, including network monitoring, domain name resolution, anti-hijacking, anti-spam and anti-cheating, encryption and decryption services, etc.
We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take appropriate security measures.
Third-party social media or other services are operated by the relevant third parties. Your use of such third-party social media services or other services (including any information you provide to such third parties) is subject to the third party’s own terms of service and information protection statement (rather than this policy). You need to carefully Read its terms. This policy only applies to the personal information we collect and does not apply to the services provided by any third party or the third party's information use rules. If you find that there are risks in these third-party social media or other services, it is recommended that you terminate the relevant operations to protect your legitimate rights and interests.
4.Others
INSMART Life App may be necessary to disclose your personal information in accordance with the requirements of laws and regulations, legal procedures, litigation and/or legal requirements from public agencies and government departments . We may also disclose information about you if we determine that disclosure is necessary or appropriate in connection with national security, law enforcement, or other matters of public importance.
If we determine that it is necessary to enforce our terms or protect our operations, rights, assets or products, or to protect users, or to detect, prevent and address fraud, unauthorized use of products, or violations of our terms or policies. We may also disclose information about you where disclosure is reasonably necessary to prevent a breach or other harmful or illegal activity). (For the avoidance of doubt, INSMART Life App will collect, use or disclose your personal information without your consent to the extent and only to the extent expressly permitted by local data protection laws.) This may include Provide information to public or government agencies; communicate with third-party partners about the reliability of your account to prevent fraud, violations, and other harmful behavior within and outside our products.
In addition, we may share your personal information with:
our accountants, auditors, attorneys or similar advisers when we request them to provide professional advice; and investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction with respect to the INSMART Life App entities when; and any other third party who discloses and shares specific information with your authorization.
5. Transfer
INSMART Life App will not transfer your information to any subject except in the following circumstances :
Obtain your express consent; if INSMART Life App is involved in a merger, acquisition or sale of all or part of its assets, we will inform you of any ownership and use of your personal information by email and/or by posting a prominent notice on our website. changes, and any choices you may have regarding your personal information.
6. Public Disclosure
In addition to desensitizing the winner's mobile phone number or INSMART Life App account number and username when announcing the winning list, INSMART Life App will only publicly disclose your personal information under the following circumstances:
Obtain your explicit consent; public disclosure based on legal or reasonable grounds: including laws, regulations, legal procedures, litigation or requests by government authorities.
7. Storage of information
1. Where information is stored
We store information obtained from the territory of the People's Republic of China in the territory of the People's Republic of China. If cross-border transfer of data occurs, we will separately inform you of the purpose and recipient of the data transfer via an in-site letter or email, and obtain your authorization and consent. We will strictly abide by China's laws and regulations to ensure that data The recipient has adequate data protection capabilities to protect your personal information.
2. Duration of information storage
We promise to always store your personal information for a reasonable and necessary period in accordance with the provisions of the law. After the above period has expired, we will delete your personal information.
When our products or services cease operations, we will notify you in the form of push notifications, announcements, etc., and delete your personal information within a reasonable period.
8. Third-party service providers
To facilitate your access and enrich your experience, there may be products or services provided by third parties. You can choose whether to access such content or links, or to use the third party's products or services. However, we have no control over the products or services provided by third parties. We have no control over any of your personal information held by third parties. Information protection issues when you use third-party products or services do not apply to the management of this policy. This policy also does not apply to any information you choose to provide to third parties.
9. Updates to this policy
1. We may modify and update this privacy policy from time to time. Regarding updates to the privacy policy, we will publish notices and announcements in the INSMART Life App. You can visit the INSMART Life App to check the latest version of the privacy policy. For major changes, we will provide you with a careful notice (including, for some services, a notification via email describing changes to the Privacy Policy).
10. Scope of application
1. Our privacy policy applies to all services provided by BAICHEN DIGITS TECHNOLOGY (HONG KONG) LIMITED and its affiliates, including INSMART Life App and services provided on www.lefu.cc, but does not include those with independent privacy policies Services (such as products and services provided by third parties).
2. Our privacy policy does not apply to products and services provided by third parties, such as those provided by third parties on INSMART Life App and www.lefu.cc, as well as other websites linked to in our services , these products, services or websites will have independent privacy policies to regulate them, please check the corresponding policies separately.
11. How to contact us
You can contact us by:
1. If you have any questions, comments or suggestions about the content of this policy, you can contact us by email ( support@insmart.ink );
2. If you find that your personal information may have been leaked, you can make a complaint through the INSMART Life App and we will contact you within 15 working days to complete the verification and processing;
3. We have also set up a system for feedback of opinions and suggestions. We will contact you within 15 working days to complete verification and processing.